Privacy Policy

WebWiseRSA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website development and hosting services.

This policy applies to our website, services, and any information collected through our business operations in South Africa.

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email, phone number)
• Business information (company name, industry, services)
• Payment information (processed securely through third-party providers)
• Website content and materials you provide
• Communication records (emails, phone calls, support tickets)

Technical Information

• Website usage statistics and analytics
• IP addresses and device information
• Browser type and version
• Website performance and error logs

We use the collected information for the following purposes:

• Service Delivery: To design, develop, host, and maintain your website
• Communication: To respond to inquiries and provide customer support
• Payment Processing: To process payments and maintain billing records
• Service Improvement: To analyze website performance and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send service updates and promotional materials (with your consent)

We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party providers for:

• Payment processing (banks, payment gateways)
• Hosting infrastructure and security
• Website analytics and performance monitoring
• Email communication services

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or abuse of our services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Hosting: Professional hosting with regular security updates
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Backups: Automated backups to prevent data loss
• Payment Security: PCI-compliant payment processing

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but employ industry-standard practices.

We retain your information for different periods based on the type of data:

• Account Information: For the duration of our business relationship plus 7 years for tax purposes
• Website Data: Until service cancellation plus 30 days (unless requested earlier)
• Payment Records: 7 years for financial and tax compliance
• Communication Records: 3 years for customer service purposes
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your website data in a portable format
• Marketing Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, please contact us using the information provided at the end of this policy.

We use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and performance
• Remember your preferences and settings
• Provide relevant content and services

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.